O que eu aprenderei?

This qualification will help you develop the knowledge and skills needed to perform operational tasks in retail travel or outbound wholesale sales. You will learn to use discretion and judgement and will develop a sound knowledge of industry operations.

This qualification provides a pathway for you to work in the retail travel or outbound wholesale sector for employers that cover or specialise in leisure, corporate, domestic or international sales. Work could be undertaken in an office, retail shop front or mobile environment.

Course structure

To receive the Certificate III in Travel students must complete all core units and, if available, a range of additional units.

Core Units

  • Source and use information on the tourism and travel industry
  • Access and interpret product information
  • Provide advice on international destinations
  • Provide advice on Australian destinations
  • Sell tourism products and services
  • Prepare quotations
  • Book supplier products and services
  • Process travel-related documentation
  • Use a computerised reservations or operations system
  • Construct normal international airfares
  • Construct promotional international airfares
  • Provide service to customers
  • Show social and cultural sensitivity
  • Participate in safe work practices

Additional Units

  • Build client relationships and business networks
  • Work effectively with others
  • Create and use spreadsheets
  • Create and use databases
  • Design and produce business documents
  • Use business technology
  • Use social media in a business
  • Participate in environmentally sustainable work practices
  • Maintain financial records
  • Process financial transactions
  • Coach others in job skills
  • Conduct basic oral communication in a language other than English
  • Conduct routine oral communication in a language other than English
  • Process reservations
  • Source airfares for domestic flights
  • Construct advanced international airfares
  • Administer billing and settlement plans
  • Provide specialist advice on cruises
  • Identify hazards, assess and control safety risks

Career opportunities

Possible job titles include:

  • call centre sales agent
  • corporate consultant
  • cruise consultant
  • domestic travel consultant
  • incentive coordinator
  • international travel consultant
  • leisure consultant
  • mobile travel consultant
  • online consultant
  • operations consultant
  • reservations sales agent
  • wholesale consultant


When you finish this course you may be eligible to apply to study a higher level TAFE NSW qualification in travel and tourism.



Opções de estudo

Período integral (0.5 anos)

AUD $7,960 for the entire course

*O preço é estimado e tem caráter informativo, por favor, verifique esta informação com a instituição.

Data de início

20 Julho 2020, 12 Outubro 2020



Ultimo College,

651-731 Harris Street,


New South Wales,

2007, SYDNEY, Australia

Período integral (0.5 anos)

AUD $7,960 for the entire course

*O preço é estimado e tem caráter informativo, por favor, verifique esta informação com a instituição.

Data de início

20 Julho 2020


Northern Sydney Institute - Ryde

250 Blaxland Road,


New South Wales,

2112, SYDNEY, Australia

Requisitos de admissão

Para estudantes internacionais

While there is no formal academic entry requirement for this course, it is recommended applicants have completed year 12 or equivalent.

Academic IELTS 5.5 or TOEFL (iBT) 46 or English Language Programs (Beginner to Advanced) at TAFE NSW or equivalent

Encontre o centro de IELTS mais perto de você e as datas da prova

Os requisitos para o IELTS podem variar de acordo com o curso que você escolher.


Sobre a universidade

O TAFE NSW é o maior provedor de ensino e treinamento vocacional da Austrália, preparando seus alunos para o trabalho por meio de aprendizado prático.

  • Mais de 50 locais de estudo em New South Wales
  • Recebe mais de 5.000 estudantes internacionais por ano
  • As opções de estudo incluem certificados, diplomas e graus
  • Oferece programas alinhados pela indústria em turmas pequenas