Aviso sobre Covid-19: Este curso começará online e posteriormente continuará no campus quando possível. Saiba mais.

O que eu aprenderei?

This hands-on and comprehensive program provides students with the foundational knowledge and specialized communication skills required to work in the highly demanding and unpredictable field of public safety communications.

In line with current industry standards, the curriculum will also address crisis communications, incident management, applicable legislation and personal health and wellness. Students will use state-of-the art Intergraph® Computer-Aided Dispatch (CAD) software while processing and dispatching simulated emergency calls in an emergency telecommunications lab. The program integrates field experience into Levels 1 and 2 and concludes with a 6-week field placement.

Program Description:

This hands-on and comprehensive program provides students with the foundational knowledge and specialized communication skills required to work in the highly demanding and unpredictable field of public safety communications. In line with current industry standards, the curriculum will also address crisis communications, incident management, applicable legislation and personal health and wellness. Students will use state-of-the art Intergraph, Computer-Aided Dispatch (CAD) software while processing and dispatching simulated emergency calls in an emergency telecommunications lab. The program integrates field experience into Levels 1 and 2 and concludes with a 6-week field placement.

Other Information:

  • Applicants are to be aware that a keyboarding competency of 40 wpm is required to complete the program. It is recommended that applicants have previous keyboarding experience.
  • Applicants must successfully complete WHMIS certification prior to the start of the field component of the program (approximately Week 2).
  • Placement agencies reserve the right to conduct criminal record and/or background checks on students prior to allowing the student to participate in field placement with the agency. Placement agencies also reserve the right to deny a student access to field placement. Placement agencies reserve the right to not disclose the reason(s) for denying access to their facility.
  • Students who are unable to pass a Criminal Record and Judicial Matters Check (CRJMC) sector check will be denied access to field placement and will receive a failing grade in the Field Experience course.

Learning Outcomes:

  • Process emergency calls in accordance with policies, procedures and quality assurance practices;
  • Demonstrate professional communication skills in the processing of emergency calls;
  • Use emergency telecommunications systems and applications to process emergency calls and conduct basic troubleshooting as necessary;
  • Apply crisis management techniques when processing emergency calls to ensure a rapid and adequate response to the event while maintaining clear lines of reporting and communication;
  • Prepare and maintain documentation (e.g., reports, notes) that meets professional standards for emergency services;
  • Apply strategies to manage personal health and wellness within an emergency services environment;
  • Apply knowledge of legislation, legal issues and ethics within the execution of duties of an emergency telecommunicator;
  • Relate the functions, concepts and principles of the incident management system to the role of the emergency telecommunicator to facilitate effective communication;
  • Process calls in compliance with the industry standards for police, fire and medical emergencies;
  • Apply map reading skills using available physical and digital resources to provide navigational direction to emergency responders.

De qual departamento farei parte?

School of Public Safety

Opções de estudo

Período integral (36 semanas)

Valores
Total fees due per term: Level 1- CAN $7,387.28; Level 2- CAN $6,551.30; Level 3- CAN $2,802.56

*O preço é estimado e tem caráter informativo, por favor, verifique esta informação com a instituição.

Data de início

Esperado Setembro 2021

Localização

Fanshawe College

London campus,

1001 Fanshawe College Boulevard,

LONDON,

Ontario (ON),

N5Y 5R6, Canada

Requisitos de admissão

Para estudantes internacionais

OSSD with courses from the College (C), University (U),
University/College (M), or Open (O) stream WITH:
English ONE OF:
- Any Grade 12 English (C) (minimum final grade required is 75)
- Any Grade 12 English (U) (minimum final grade required is 65)
OR
An Ontario College Certificate from Fanshawe College in Public Safety Fundamentals with a minimum final grade of B+ in WRIT-1089 and minimum grade of C+ in the remaining courses.
OR
Academic and Career Entrance Certificate (ACE) WITH:
- Communications (Note: minimum final grade required is 75)
OR
Ontario High School Equivalency Certificate (GED) WITH:
- The combined Language Arts - Reading AND Language Arts - Writing test results having a minimum average Standard Score of 560
OR
Mature Applicant with standing in the required course and grade stated above

English Language Requirements:

  • TOEFL: Minimum score of 92 for the Internet-based test (iBT) (22 writing, 26 speaking, 20 reading and 20 listening), with test results within the last two years
  • IELTS: Academic test with an overall score of 7.0 with no score less than 6.5 in reading and listening and a score of 7.0 in writing and speaking, with test results within the last two years.
  • PTE: Minimum score of 65, with test results within the last two years

Os requisitos para o IELTS podem variar de acordo com o curso que você escolher.

ADICIONAR AOS MEUS FAVORITOS

Sobre Fanshawe College

90,3% dos alunos da Fanshawe estão empregados em até 6 meses após a graduação e 85,8% dos empregadores se dizem satisfeitos com seu desempenho.

  • Uma das maiores faculdades de Ontário oferecendo 200 programas
  • Campus cênico ao longo de 100 hectares na ‘Cidade da Floresta’
  • Alta satisfação estudantil pela qualidade do ensino (KPIs)
  • Fortes laços com indústrias e organizações de liderança