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O que eu aprenderei?

Program Description

Customer Service Fundamentals - Insurance is a one-year Ontario College Certificate program. This program is designed to give students an overview of business and insurance theory and practice with a focus on customer service and distribution systems. Graduates will be prepared to work in an insurance brokerage, agency or direct insurance writer’s office in an entry-level, customer service capacity. Students may be able to obtain the General Insurance Essentials Certificate from the Insurance Institute of Canada, subject to passing the national examinations. Graduates of this program may also continue their studies by transferring into the second year of Fanshawe College's two-year Business - Insurance Ontario College Diploma program.

Career Opportunities

Graduates of Customer Service Fundamentals - Insurance are prepared to enter the property and casualty insurance industry in a customer service capacity. Graduates are suited to a variety of entry-level clerical and customer service positions in insurance companies, insurance agency offices, brokerages, direct insurance writer companies and call centres.

Learning Outcomes

The successful completion of this program will enable the graduate to:

1. Discuss the economic and social importance of general insurance.

2. Define insurance terms and recognize the basic elements of property/casualty insurance policies and documents.

3. Assist in completing an application for personal lines insurance and calculate the appropriate premium using a rating manual.

4. Apply the marketing techniques used by insurance companies, brokers and agents.

5. Perform a variety of data management tasks using word processing, spreadsheet and other industry specific software, and organize data into an effective presentation format.

6. Apply basic accounting principles in measuring, identifying and recording transactions.

7. Outline all functional areas of the insurance industry.

8. Enhance the effective operation of the workplace through the application of administrative skills.

9. Apply general insurance practices in accordance with relevant professional, legal and ethical standards.

De qual departamento farei parte?

Lawrence Kinlin School of Business

Opções de estudo

Período integral (30 semanas)

Valores
CAD$17.185,72 (R$ 68.281) por ano
Total fees due per term: Level 1, 2 - CAN $8,592.86

*O preço é estimado e tem caráter informativo, por favor, verifique esta informação com a instituição.

Data de início

Setembro 2022

Localização

Fanshawe College

London campus,

1001 Fanshawe College Boulevard, P.O. Box 7005,

LONDON,

Ontario (ON),

N5Y 5R6, Canada

Requisitos de admissão

Para estudantes internacionais

OSSD with courses from the College (C), University (U),
University/College (M), or Open (O) stream WITH:
- Any Grade 12 English (C) or (U)
- Mathematics* ONE OF:
- Any Grade 12 Mathematics (C) or (U)
- Any Grade 11 Mathematics (C), (U), or (M)
(Note: a minimum final grade of 60 required for any Grade 11 Mathematics course)
OR
Academic and Career Entrance Certificate (ACE)
OR
Ontario High School Equivalency Certificate (GED) AND:
- Mathematics* ONE OF:
- Any Grade 12 Mathematics (C) or (U)
- Any Grade 11 Mathematics (C), (U), or (M)
(Note: a minimum final grade of 60 required for any Grade 11 Mathematics course)
OR
Mature Applicant with standing in the required courses and grade stated above

English language requirement:

  • A Grade 12 College Stream or University Stream English credit from an Ontario Secondary School, or equivalent, depending on the program's Admission Requirements
  • TOEFL: 79 internet-based test
  • IELTS Academic: Overall score of 6.0 with no score less than 5.5 in any of the four bands
  • PTE Academic: Minimum score of 53
  • Cambridge English Test (FCE/CAE/CPE): with an overall score on the Cambridge English Scale of 169 with no language skill less than 162

Os requisitos para o IELTS podem variar de acordo com o curso que você escolher.

ADICIONAR AOS MEUS FAVORITOS

Sobre Fanshawe College

A taxa de emprego dos graduados da Fanshawe é de 83,1% em seis meses após a formatura e 87,5% dos empregadores estão satisfeitos com seu desempenho.

  • Uma das maiores faculdades de Ontário oferecendo 200 programas
  • Campus cênico ao longo de 100 hectares na ‘Cidade da Floresta’
  • Alta satisfação estudantil pela qualidade do ensino (KPIs)
  • Fortes laços com indústrias e organizações de liderança

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